I just got the loveliest box of cookies. Thank you. It was not necessary, however, it is greatly appreciated. It is my pleasure to refer business to you. I am very picky with customer service and you always exceed my expectations. Not an easy thing to do.

Thank you and I hope all is well!

TV-Danville




Love your service. You guys are the best.

KD-San Ramon




The Smallest things can make the Biggest Difference.

There is no question that a quality product and quality customer service goes hand in hand; lipstick on a pig will only take you so far. Hopefully you have confidence in both your “product” and the service you provide, but what if you’re selling something that some may see as a commodity? Let’s be clear–I’m not categorizing the product real estate agents, car dealers, and contractors provide as a commodity, but there is undoubtedly an abundance of supply. It is this exact reason that most of us market our services. Maybe we have a magnetic sign on the side of our vehicles, lawn signs, direct mail, door hangers, and for most of you reading this, internet leads. In this “Tip of the Week,” I’d like to shift the content of the article from a “how to” mindset and rather provide some insight on my own recent, personal experience with customer service with both dry cleaning, and automotive repair. Throughout the years, I’ve used a handful of local dry cleaning services and for the most part, I’ve always had the same experience. I drop my clothes off, they get cleaned, I wear them, they get dirty again, and the cycle continues. It feels like I’m reading a shampoo bottle–wash, rinse, repeat as necessary. Maybe I’ve been lucky, but the staff at every company I’ve worked with have always been friendly too. The ones that always stood out were the workers that would remember my name and would already be pulling my clothes from the line when they saw me drive up. Those small gestures definitely make a difference, but at the end of the day, I am only loyal to a dry cleaning company until I move and that location no longer becomes convenient… that is until I started using Martinizingdelivery.com in Danville, Ca.

After about a year of using this company, I have officially become a raving fan. Forget about the fact that they pickup and drop off my clothes from the comfort of my office at no additional cost. Forget about the fact that everyone I’ve dealt with has always been friendly. Local pickup and smiles are not unheard of. The “tipping point” for me hit me about two weeks ago. I sent them an email like I do once or twice a week, letting Bob (one of the owners) know that I had some clothes to be picked up. Within minutes, I received a response back from him confirming the pickup (again, standard), but what really caught my eye was how he closed the email with “have a great week.” To some, those four words could seem meaningless. To me, I started wondering if Bob simply put this in his email signature so that he’d finish every email with “have a great week.” So I pulled up all of the emails I’ve received from Bob and realized that he actually types something different in every email. Why does this stand out to me, you ask? Because it makes me feel like Bob actually wants me to have a great day/week/weekend or whatever well wishes he’s sending. It feels sincere. It feels like they care about me. It feels like they appreciate my business. And that’s what makes me a customer for life.

I’m sure everyone can relate to these stories. The point here is that neither Martinizng Dry Cleaners nor Mercedes-Benz of Pleasanton did anything that took a lot of time, effort, or money. Perhaps it took thoughtfulness, but that’s free. They were very simple, small gestures, but they made a world of difference. And more importantly for the business owners, they made raving fans who jump at the chance to send them referrals and for most of you reading this, referrals are likely the lifeblood of your business. Take the extra 5 seconds to show someone you care, because people don’t care about what you did or said, as much as they care about how you made them feel.

RL, Director, Retail Operations




BEST CLEANER in the Bay area!! My uncles teases me that I would go to Oregon for dry cleaning. I have used Martinizing for so many yrs now and they just keep getting better & better! Pick up & delivery is fantastic! prices are the best around & they are the nicest people in the world! Wish every business was as nice. Dependable, affordable as Bob & Grace along with their entire staff!

I have referred so many friends & (picky family hehe) and everyone has been using them. A friend of a friend just went back to work and sent me the nicest letter for referring Bob to her friend! It was so nice to hear that their name is being favored by all friends & family! Best.

SS-Danville




Grace and Bob run a 1st class operation. We have used them for years & are so happy with the excellent service. They have become like family to us.

ST-Danville




I have been using Martinizing Dry Cleaners for over a year now and we just love their services. They are the most reliable cleaner I have used in the East Bay. My family teases me that they are shocked that I am still using the same cleaner since I always stopped with the others. I have used ALL in San Ramon, Dublin, Danville and Martinizingt Dry Cleaners Clears are by far the best. They pick up and deliver which is fantastic yet they do such a fabulous job. Great tailor also!!! Give Bob and Grace a call and you will be so happy that you did.

NS-Danville




FANTASTIC!, FANTASTIC, FANTASTIC!!!! They are the most honest dry cleaner in the area & I have tried them all! Door to door service and always with a smile. Amazing dry cleaning, laundry & tailor needs have been picked up and delivered for over a year now and my life is so much easier thanks to Grace & Bob. Plus the prices are fantastic. YOu have to contact them for the above mentioned services AAAA+++++.

AA-Danville




By far the best prices I've found in San Ramon or Berkeley--with the benefit of in-office or at-home pickup. They have even come out to measure a hem so I didn't have to drive to Danville. Alterations and cleaning are always top quality, and they are an eco-friendly cleaner.

Sign up for their newsletter for reminders about the service route and frequent specials.

Best of all? Sometimes they send me candy with my dry-cleaning!

A S W. Berkeley




Bob and his crew are awesome! They offer regular pick up/drop off service to your home or office...or you can drop the items off at their location just off Hartz.

They provide the utmost in customer service, whether your transaction occurs in person, over the phone or via email. SO MANY businesses could learn from this organization. Their service is prompt, delivered as promised, and handled with a smile.

Thank you Bob for setting an example for others to follow! I look forward to sending more business your way!

KIM A.




Martinizingt Dry Cleaners Cleaners is a very nice place to do your dry cleaning. I drop off my clothes once a week and the staff is always very polite. I appreciate that they recognize my face.

After a few days, they drop off the clean clothes at my house. My clothes are always delivered well pressed and clean.

Ever walk out of a place singing a stupid song from your past? "Bob" has been in my head all day and aside from this little annoyance, this place is AWESOME!

I walked in this morning with a rush request to dry clean my soon to be hubby's suit, a pair of my slacks and to wash and lightly starch one of his shirts. The price can't be beat and to top it off, the owner "Bob" shook my hand, congratulated me on the upcoming wedding and told me he would deliver my items to me by Saturday. He also gave me a cleaning bag and a hook so when I ever had a dry cleaning need again, all I would have to do was call or email and they would send someone to pick it up.

What service and how cool!!!

TF-Danville




Amazing service!!

I was desperately in need of a place that could get my boyfriend's clothes dry cleaned by Saturday afternoon for a wedding on Sunday! They were able to let me drop off and pick up the next day :)

I called a bunch of places between Fremont and Concord and nobody could have it done earlier than Monday. Then I called Martinizing and spoke with Bob. He was so friendly and assured me that they could get the clothes dry cleaned by Saturday! I dropped the clothes off Friday evening at around 6pm and picked them up around 3:30 on Saturday afternoon!

Everything was quick and easy and the staff was really friendly

VM-Fremont




Great place! They are prompt, responsive and take great care of my clothes! I have had over 20 garments cleaned here and they always come back with the stains gone and in great condition. They will hold items a little longer (with your notice) to give it extra attention if needed.

Great people who care about their business! It is so refreshing!

AH-Danville




Received a flyer in the mail and decided to give them a try. Glad that I did! Great service!

Dry Cleaning: great job with cleaning and pressing.

Alteration: Well done and price is very reasonable

Service: Always accommodating, with pick ups and drop offs. Bob and his crew are terrific to work with!

AV-Danville




Martinizing Dry Cleaners is a dream come true. They're extremely accommodating, they far exceed your expectations, and they're incredibly fast. I gathered a group of girls who all wanted to get our wedding dresses cleaned. Bob, came by the day after we spoke on the phone, picked them up and dropped off my other dry cleaning items within two days. If you're looking a friendly and reliable dry cleaner, this is the place to go.

RY-San Ramon




I was recently looking for someone to alter some high-end jeans and went to yelp to look for a referral. Thats how I came across Martinizing I read all the reviews and let me tell you, my expectations were REALLY high. They did not meet my expectations... they FAR EXCEEDED them! They are beyond friendly, fast, prompt, and best of all WELL PRICED! I almost felt bad paying that little! They really need to charge a bit more.

I have been back with more and they couldn't have been any friendlier. I drive all the way from Martinez to come for the great service and prices.

You WILL NOT be disappointed!

BH-Martinez




I found Martinizingt Dry Cleaners on Yelp and I am so happy I did. They are an amazing team to work with. I get weekly emails to remind me to place my dry cleaning out side for pick up. Later in the week it is back home in beautiful shape. If they need extra time on an item, i am always advised. Their prices are very reasonable and I love their surprise deals. We will be leaving the area and i can only hope to find a dry cleaners as great. Thank you for your service. You will be missed!!!

MS- Manton




Martinizingt Dry Cleaners Dry Cleaners have such remarkable customer service, I was compelled to open a Yelp account and post. I live in San Ramon and they come out to my house to pick up/drop off my cleaning.

There have been a few instances where I need to have rapid turn around time (outside of the normal pickup/drop-off days) and have simply shot over an email and received confirmation that they could accommodate the request.

My clothes always come back neatly pressed and cleaned. Bob is very involved in his business and has done an outstanding job in both service and delivery. I highly recommend this dry cleaning service over any other in the local area.

Wl-Danville




Bob is awesome! Always friendly, prompt and accommodating. I found Martinizing on yelp and have been using them for over a year now and would definitely recommend.

They offer free pick up and drop off, which is super convenient since I'm usually working during their business hours and don't want to spend my weekends picking up/dropping off laundry. Since I'm not on their weekly route, I send an email whenever I have laundry that needs to be picked up and the clothes are waiting at home a few days later.

I've used them to dry clean work clothes and comforters, and even had a dress altered. All were great!

JB-Danville




I found a flyer for this place when they first opened and couldn't believe their prices! My boyfriend and I decided to give them a try (since we could use an affordable dry cleaner w/ how often we send our clothes in). We were pleasantly surprised with the great service and promptness. They have a complimentary service of picking up and dropping off your clothes. We also receive weekly/monthly promotions. This place is the best! Wonderful customer service, fast, affordable, and clean clean clean!!

JB-Danville




I love Bob's friendliness and prompt service, whether in the store or for delivery. LOVE to get my pants hemmed there for $5.

I have my husband's work shirts laundered there maybe once a month; we have never been dissatisfied and love the home delivery.

JC-Danville




Kudos for putting up with my high-maintenance demands and incessant concerns.

CJ-Danville




Wish I could give 10 stars!!

What a great place! Hidden little gem in Danville!

I was going to take my silk dress that I needed that weekend to another place in Danville, boy am I glad I consulted Yelp first, because I found Martinizing Dry Cleaners !

I called and spoke to Bob to see if they could have my dress ready by Friday ( it was Wednesday) he assured me no problem...I said great I'll be by around 2pm to drop my dress off, Bob said" no we can come pick it up from you" PICK IT UP? I said.... They have free pick up and delivery.... So in about 30 mins they came and picked up my dress!!! Later that day I asked if I could add a men's dress shirt, slacks and two neck ties to the order and if they could also be ready by Friday? Bob said "of course no problem!"

Friday has finally arrived, 5pm and here arrives my dry cleaning...at my work keep in mind. Perfectly laundered!!!!! Now let's look at the total (I'm expecting a big bill due to my procrastination) only something like $35....no I wasn't reading it wrong!!!

Long story short...I will continue to use Martinzing Dry Cleaners !!!! They were prompt, professional, accommodating, and most important affordable!!! Thank you so much, it's great to know there are a few professional business still around!

CK-Danville




I have been using them for awhile now & Bob is always friendly. It doesn't take him long to recognize you by name. There were some delivery problems in the beginning (my work office had some different hours) but once we got into the 'groove'... all has gone perfectly fine! I will continue to go back as the service all around leaves you with a smile & the prices for delivery & pickup: perfect!

SG-Dublin




I have been a loyal weekly pick up and delivery customer of Martinizing for some time now. I just wanted to provide an update on my experiences. I just did not like seeing my favorite cleaner get bashed recently. I was recently married and was fortunate enough to get a once in a life time deal on a Vera Wang Luxe Gown. I paid a little over $6,000 for this $12,000 gown. To my horror it got severely stained and the dress got stepped on and ripped. I met with Bob and Grace they told me the staining should come out and the rip would get repaired perfectly. I inspected the gown and it came out perfectly, stains gone and no one could tell the dress was ever damaged ! I am so happy. They are now packing the gown for me in some special type of storage box. I am so thankful for Bob, Grace and Grant ! My real Buddies !! Thank you guys.

MH-San Jose




Martinizing is awesome! I work in San Ramon and they come to my office and pick up the day I request and drop off 3 days later. They are super friendly. I just email when I have things and they ususally come the same day. The delivery guy is very nice. The delivery is free. About 20 people in my office now use them.

They really know what customer service is:) A great service.

BB-San Ramon




My sister (see her review below - IC) swears by this place. They have free pick up and drop off services! All I can say was my sister was right ! I am do not normally like to admit that. Fantastic service!

CC-Danville




Unbelievable service, I think they have to be the least expensive around... at least for shirts. Bob is the kind of business owner you would expect from a 1960's cafe... always willing to go the extra mile, remembers who you are and are almost too quick to fix a problem! Leaves you wondering how they stay profitable!

IC-Danville




My sister and I were recently bridesmaids. I had Bob alter the dress and it was perfect. My sister had her dress altered elsewhere, and when she got it back, the one of the shoulders had ended up much higher than the other. It looked really awful, and the wedding was around the corner. My sister was in a panic that it couldn't be fixed in time.

I called Bob and explained the situation. They were there in 15 minutes. She was fitted quickly, and the dress came back perfect and a full day earlier than expected, in plenty of time for the wedding. Although I realize that kind of miracle turn around may not always be possible, they certainly do their best to get things done right.

I have used Martinizing three times, and the service has always been top notch in every way. My clothes come back clean, the alterations are always just right, and the turn around time is terrific. And the tag for all this is the same as what I paid for the average service in San Francisco. Really, the best.

MM-San Ramon




My sister and I were recently bridesmaids. I had Bob alter the dress and it was perfect. My sister had her dress altered elsewhere, and when she got it back, the one of the shoulders had ended up much higher than the other. It looked really awful, and the wedding was around the corner. My sister was in a panic that it couldn't be fixed in time.

I called Bob and explained the situation. They were there in 15 minutes. She was fitted quickly, and the dress came back perfect and a full day earlier than expected, in plenty of time for the wedding. Although I realize that kind of miracle turn around may not always be possible, they certainly do their best to get things done right.

I have used Martinizing three times, and the service has always been top notch in every way. My clothes come back clean, the alterations are always just right, and the turn around time is terrific. And the tag for all this is the same as what I paid for the average service in San Francisco. Really, the best.

MM-San Ramon




Bob and his seamstress saved my wedding day.

I had gone through 2 previous seamstresses from the dress shop and it still wasnt right.

He fixed it the best he could and even delivered it to me. This guy is awesome, super sweet and very accommodating . I really appreciate it.

The dress wasn’t perfect but if I had given it to him in the first place instead of last minute, I know that it would have been perfect, but he pulled off a miracle and made it look beautiful.

BM-San Ramon




I found Martinzing Dry Cleaners thru Yelp. When I brought my brides maid dress in for alterations, the woman behind the desk was extremely helpful. The dress was done on time & they even sent me an email to remind me to pick it up. The price was very fair especially in Danville. And the alteration was perfect. Great job guys!

KT-Danville




I found this cleaners through a newspaper ad and am so happy I went there! They were professional, clean, thorough, asked great questions that pertained to my laundry preferences and recorded them in their computer. They are eco-friendly and pick up and deliver for free! Their prices are reasonable as well! I'm so glad I found them!

CM-Danville




Martinizing Dry Cleaners is the best dry cleaning service we've had since we've been in the area 10 years. Bob the owner is so willing to accomodate our needs and provides exceptional service and followup. We use the ad hoc pick up service and it's always so easy to email or call and get a pick up the same day if we need it. Pick up and delivery is so convenient, we love it! Would recommend Martinizing to anyone! I mean, really, who wants to have to go drop clothes off and pick them up???

TF-Danville




Best Dry Cleaners in the area! Their quality of work is great, excellent customer service. And the bonus? Expert alterations. Bob and Grace are a pleasure to work with.

SM-Danville




Best dry cleaner out there. A responsive ownership that takes pride in their work.

AP-Danville




This is a wonderful cleaners, got out some stains I didn't think was possible. Super nice and friendly people. This was my first time using them and they now have a loyal customer.

LK-Danville




Very friendly service! I havent actually used their services, but I called with some questions on cleaning and alterations and the person I spoke with over the phone was friendly and VERY knowledgeable! I could not have been happier. If I ever need cleaning services I will be sure to come to them!

LH-San Ramon




The BEST dry cleaners around!

I've been using them for several years, usually about three times a month. They have NEVER lost or damaged an item and they pick up and deliver on time. They will even do rush jobs if asked. Bob understands what it means to put the customer first and they reward their customers by frequently. I'm on the schedule for pick-up and delivery every Tuesday and Friday - it is so convenient! We love them!! Give them a try, I'll bet you won't be disappointed!

HH-Danville




I work in an office building in San Ramon and i work crazy hours so its hard to get to the cleaners Martinizing took care of all that! When i tried them out it was because they picked up and delivered but i came to find out they do an excellent job. They always do a wonderful job on my items and the prices are great! I am VERY picky about my cleaners and i know I have found the perfect place for me.

WH-Livermore




I had a wedding to attend and needed my dress cleaned and altered. Martinzing Dry Cleaners did a wonderful job with everything, and they even rushed my order for me because I needed it asap! The staff there is super friendly and they also offered me to sign up for their free pick-up & delivery service! I'm really glad I found them, so thank you yelpers! I'm definitely using them again!

CJ-Danville




I have been a long time customer and I am amazed at the consistent quality and friendly service I receive. Living in Blackhawk is a bit far from downtown, but the free pick up and delivery makes it so convenient for me.

Thank you for taking care of all my dry cleaning needs and great job on my suit alteration!

NF-Danville




My new favorite cleaners! Exceptional cleaning, service and caring. They will pick up, are accommodating , and fast. So great that a local business offers superior customer service, quality, and expertise! Thanks Bob and crew :)

JW-Danville




My husband uses this place more than me but I do our books so I have a funny relationship with them - I see the bills! I am a fan of their prices, way better than the other guys we used for years. He gets a lot of dry cleaning done and it blew my mind when we added it up for 2005-2012 since then these guys are waaay cheaper.

AA-Danville




I have all my pants altered here. Phenomenal price for simple hem, more for cuff. Because of the great price for tailoring I don't mind paying reasonable pricing for dry cleaning. Great pick up- drop off and super friendly.

AS-Danville




Not only will Martinizingt Dry Cleaners Cleaners PICK up and deliver but the cost is actually LESS than what I used to pay at a traditional dry cleaners.

NS-Danville




I don't recall ever receiving better customer service... Ever. I travel a ton for my job, and often need quick turnaround for my dry cleaning. Bob is always willing to accommodate. Friendly folks. Agree with others that say other businesses can learn from this business. If you need a dry cleaner, you WILL NOT find better. Pick up and delivery is seamless.

RA-Pleasanton




Best cleaners in the area, and their pickup and delivery service is punctual, reliable, and convenient. Prices are good, service is great. Highly recommend!

EB-Danville




I have been using Martinizing for about a year now, and have nothing but great things to say about Bob and his crew. In fact, the reason I created a Yelp account was specifically for allowing me to write a nice review. It occurred to me that every time I email them for a pickup, even though my emails are brief, Bob always makes it a point to close his emails with "have a great day/week/weekend/etc.." This is just one small example of their great customer service.

RL-San Ramon




I have been using Martinizing for about a year now, and have nothing but great things to say about Bob and his crew. In fact, the reason I created a Yelp account was specifically for allowing me to write a nice review. It occurred to me that every time I email them for a pickup, even though my emails are brief, Bob always makes it a point to close his emails with "have a great day/week/weekend/etc.." This is just one small example of their great customer service.

Here is what I like about them:

*When they tell you they're going to do something, they do it (e.g., pickup clothes Tuesday/drop off Friday)

*My clothes are almost always perfect, and I'm pretty particular in this area; there have been maybe 2 or 3 times where the shirts came back with imperfections, but Bob is always happy to fix it. Again, almost never happens

*Prices are great. Cheapest service I've ever used

*Pickup/drop off at my office for no additional cost

*Drivers are always friendly too

Here is what I don't like about them:

*Nothing

I always make it a point to refer as many people as I can. Keep up the good work.

RL-San Ramon




Excellent customer service! I received the flyer and gave them a try a while back. It is until now, I am still using them for all my dry clean stuff and very happy with their services.

DD-Fremont




Absolutely the best cleaners around, hands down! Loving the free pickup/delivery, and the owners always make sure we're happy. Good prices, and excellent quality of care. Thanks Bob!!

LF-Danville




I had it with my previous dry cleaner - they kept leaving in stains and were pretty pricey too. This place is high quality and great service, convenient and easy to deal with! I would recommend them to anyone!

PB-Danville




The best service and results. They do what they say they will do. I refer all my family and friends to them. I enjoy the atmosphere when I visit the store, everyone knows my name. Very friendly and very professional. The best in the bay.

SM- Danville




I love the pickup and dropoff service. Why not completely eliminate one of the many chores I have to do? And the pricing is great.

MG-Danville




Amazing service. WONDERFUL owners. great pricing! free pick up and delivery! use their services!!

CM-Danville




We love Martinizing Dry Cleaners. They drop off/pick up rain or shine. Everything that everyone has said in their review, I echo. We LOVE Bob and Grace and the service they provide. Never rude, always accommodating. Communicate with them by phone or email! After dealing with some other cleaners in the past, we truly appreciate how WONDERFUL Martinizing is!

LB-San Ramon




Afterer using three other cleaners in Danville, I won't take my clothing anywhere else. I love this place.

OW-Danville




Martinzing is the best cleaner service out there (at least in my opinion). Bob is amazing and very fair. Whenever I go there, he gives me such a warm welcome. I had a suit dry cleaned there last week. When I came to pick it up, there was a bag of Jalapeno potato chips and a note from Bob stapled on the plastic bag around the suit. Last time I was there he and I spoke for a few min. I guess I told him I like jalapeno chips. Now THAT'S professional courtesy. Bob rocks!!!!!!!!!

JW-Walnut Creek




Excellent service, pick up and delivery. Cleaning costs are very competitive and the staff provides great customer service and communication!

DS-Danville




Martinzing Dry Cleaners in Danville is definitely the place to have all your cleaning and alterations done. I had some jeans altered to fit and they did a GREAT job and were so accommodating on getting them back to me! I also run a business and have my business laundry done there as well. They are so friendly and accomodating and do excellent service! 0h, and there's even more....they pick up and deliver!!! They are the greatest. I love this place.

SS-San Ramon




I cannot recommend this place enough. My husband and I were in desperate need of one-day service for our dry cleaning to attend his father's funeral. With all of the things we had been doing that week, I had forgotten to get it done. I called the number and spoke to Bob who was on his way to Alameda with the company van after someone had vandalized it. Even though he had his own problems to deal with, he led me to many other dry cleaners which I then called --but everyone turned me down. I called Bob back and asked if he knew of any more companies who could get the job done today. He said that he would do it for me.

Grace Morgan showed up at my door an hour later to pick up our dry cleaning. She said they might come back very late that night but that she would make sure we had our clothes that day.

I was assuming that I would be paying double or triple for this service but was so appreciative for it, I didn't care.

They drove all the way from their factory in Alameda to my house to drop off our impeccably cleaned clothes at 10:30pm. Total bill=$28!!! for 2 pairs of slacks, 1 2pc suit, 2 ties, and 2 dress shirts.

I am humbled and so happy to have met these 2 people. This company deserves your patronage more than any other that I can think of...They reignited my belief in the kindness of strangers.

KL-Danville




This is the best Dry Cleaning service in the San Ramon Valley.

JA-San Ramon




Impressive! I am extremely picky when it comes to my dry cleaning. Not only is the pick up and delivery service ultra convenient they do a great job. I agree that Grace is a superstar! They have a customer for life.

MM-Danville




I don't have high expectations for dry cleaners. For years when I lived in Oakland I went to Dollar Cleaners on Telegraph in Temescal. It wasn't convenient, I often got attitude and when there was a mess up, no one really cared. But the price was reasonable enough.

MS-Alameda




I don't have high expectations for dry cleaners. For years when I lived in Oakland I went to Dollar Cleaners on Telegraph in Temescal. It wasn't convenient, I often got attitude and when there was a mess up, no one really cared. But the price was reasonable enough.

Since going to 1 Hour in Alameda these past six years, my expectations were heightened almost immediately. Drop off with the blue express bags is super fast. Service is always reliable and they're friendly. I've asked to have them redo something a few times and it was always done at no add'l cost. Price is a little more than Dollar in Oakland but so worth it.

Plus it's right next to Starbucks in Southshore, such a bonus!

MS-Alameda




I wouldn't think a dry cleaner to be extraordinary, but this one changed the game for me. I recently brought in an old white shirt with embarassing yellow sweat stains in the armpit area that I hadn't been able to get out with my home washing machine. Using their awesome blue bag 1 day service I got the shirt back the next evening whiter than I'd seen it in years. It pretty much looked new. I was amazed! They do such a great job here on all my clothes. I even trust them with my favorite dresses when my pooch lays her muddy paws on them. Every time I go, my mom reminds me to bring home some popcorn because they have a little popper there. A nice touch to an already great business!

JD-Oakland




I sincerely hope this review doesn't get 'filtered' out by Yelp...but I think sometimes people on Yelp don't realize how much they are harming a small business with what they write. Particularly one that offers good service on a regular basis but maybe, for whatever reason, you leave one visit unsatisfied and then think its ok to tank the business online. Sometimes a business can't fill your needs, sometimes they might even make mistakes, but that doesn't make them terrible and worthy of being immediately closed, esp. if they're honest about it and advise you upfront about possible risks. Case in point: I went here yesterday to deal with 3 microfiber couch cushions that had been 'soiled' by my pets. I've visited a few times before for my clothes and had a good experience. I spoke with Joel the store manager, he gave me a lot of personal attention and time to talk over my problem, and advised me that it would be risky to dryclean the cushions because they might not match the existing couch, become damaged due to their delicate fabric and odd size, etc. He gave me a great at-home solution to deal with it (mist with hydrogen peroxide in a spray bottle, and then put w/ dryer sheets in a large dryer at laundromat). He didn't make any money off the transaction and was extremely polite. And I left incredibly satisfied because I didn't waste money on drycleaning AND possibly damaging my couch permanently. Plus his solution turned out great as well. Now that's called REAL customer service. For that reason, I'm gonna go back there as a customer when I have other dry cleaning needs. Had someone just gone ahead with it against his advice, they'd probably come and leave a lousy review saying they did a bad job, but its important to listen just as much as talk when you go to a business and ask for their service.

I came on here to write about my pleasant experience and I was SHOCKED at the reviews this business has received. And that is part of a growing problem I've noticed w/ people complaining constantly on Yelp about very trivial things and don't realize how much that can damage small businesses in a small community like mine in Alameda. Nobody thinks to write anything when their experiences are just fine, only when they are superb or terrible. Some things I saw on here were ridiculous: hardly ANY dry cleaner is ever open on Sunday, this one is, and the complaint that they were closed EASTER SUNDAY because you were not "informed"? Groupon customers, read the fine print: You always ALWAYS present/ mention ANY Groupon at the beginning of service, regardless of the business...and your customer mistake makes them "scandalous with a bad reputation"? Are these things REALLY worth giving a 1-star review...REALLY? C'mon...give me a break! Where can I go to review and affect the business of a large chain like Safeway or Home Depot on these types of things where it might actually count? Nowhere. Please take a step back and think about what you're doing when you "vent" on Yelp and stop trying to put honest hardworking independent business owners out of business just because you had a bad day! Our economy is bad enough as it is...this is how we want to "help main street"? By complaining ruthlessly about common-sense and/or one-off mistakes to make ourselves feel empowered somehow? If this is the point of the Yelp community, then I question whether this is really a 'community' after all. Seems more like the "bully on the playground" than anything else.

JG-Alameda




Just wanted to say that this place is great. Friendly staff, very nice to children.

RH-Yucaipa




These guys are awesome!!! My wife and I recently moved to Bay Farm Island and were so impressed with the treatment that we received from the manager Joel and his staff. Even the owner Grant came out and welcomed us to the area and was really attentive to our cleaning needs. They are so much better than the only other cleaners here on the island. The quality is outstanding and we're very happy with the pricing for the superior cleaning they do. Now, they have a great FREE home pick up and delivery service and actually come to my front door every Monday and Thursday !! These guys rock and really have their act together!!!!

JA-Alameda




This place is GREAT!!!!! I have been going to Martinizing for awhile now. I like that they are open until 9:00pm so i don't have to rush. Also open on Sunday a plus in my book. I take all of my shirts to them and was so impressed this week. I drank a little to much at a wedding over the weekend and spilled red wine on my suit and shirt. WOW!!! They got it all out. I mean every last drop. They are friendly and do all the work right there in the store. Oh and they always have coffee and popcorn, a nice benefit! Martinizing ROCKS!!! These guys are awesome!!! My wife and I recently moved to Bay Farm Island and were so impressed with the treatment that we received from the manager Joel and his staff. Even the owner Grant came out and welcomed us to the area and was really attentive to our cleaning needs. They are so much better than the only other cleaners here on the island. The quality is outstanding and we're very happy with the pricing for the superior cleaning they do. Now, they have a great FREE home pick up and delivery service and actually come to my front door every Monday and Thursday !! These guys rock and really have their act together!!!!

LK-Alameda




I have been going to Martinizing for a few years now. I have tried just about every Dry Cleaner in Alameda and have always gone back to Martinizing. I have never had a bad experience there. If there was a question, the management would always be willing to explain what happened and make good on it. They would either redo the garment, give me a discount. They would never just ignore me like other Dry Cleaners.

You pay for what you get. Great product. Great people. Great customer service.

FG-Alameda